CRM Manager- 12months FTC

The role

We’re looking for a CRM Manager to join our retail trading team on a 12 month fixed term basis.

In this role you’ll lead and manage the CRM team to drive all customer facing relationship marketing activities, along with investment management, to drive both consumer file and demand growth through the execution of profitable activity. You’ll drive customer performance in addition to the share of customer wallet through all available channels, product ranges and services.

What will you do as a CRM Manager at N Brown?

• Own the segmentation of the brand database to drive customer programmes & improve long term quality and profitability of the customer file
• Develop and deliver multichannel CRM programmes to retain customers across all stages of the lifecycle.
• Deliver the strategy around email including channel development
• Manage the delivery of the consumer communications plan, including creative execution, customer selection, test activity & results in order to drive the required sales plan.
• Manage the investment plan for retention activity ensuring budgets are kept to plan.
• Recruit, train, develop & manage the CRM team to deliver their objectives. Hold 1-1 & team meetings to ensure targets are met.

What skills and experience will you have?

• Experience in CRM, customer marketing or lifecycle marketing, with a good understanding of segmentation, retention and customer journeys.
• A data-led mindset, able to interpret customer and performance data and turn it into clear, actionable CRM activity.
• Hands-on experience managing CRM channels such as email (and ideally SMS, app or on-site/push, but not essential).
• Strong planning and organisational skills, with the ability to manage campaigns, budgets and deadlines across multiple programmes.
• Confident working with different teams and influencing stakeholders to get things done.
• Experience managing or coaching others, with a genuine interest in helping your team grow and perform at their best.
• Comfortable working in a fast-paced environment, testing, learning and adapting approaches over time.

What’s in it for you?

• Hybrid working  (3 days in the office at a minimum)
• 24 days holiday (+ 8 bank holidays)
• Annual bonus scheme
• Enhanced maternity and adoption leave
• Company pension with up to 8% N Brown contribution
• Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
• A range of financial wellbeing support
• Stream - a financial wellbeing tool that helps you track your pay, access earnings early and manage your money with confidence
• Colleague discount across all N Brown brands
• Onsite café with subsidised rates and local restaurant discounts!
• Life Assurance and Private Medical Insurance
• Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice

N Brown – who we are and why work for us?  

N Brown is a leading UK digital retail platform for clothing, footwear, home and technology, headquartered in Manchester and employing over 1,000 people nationwide. Through our strategic retail brands JD Williams, Jacamo and Simply Be and our unique payments offering, we exist to champion inclusivity and serve the underserved. Our customers are our passion, and we take great pride in delivering products that ensure they can look and feel amazing, without compromising on choice, value and accessibility.

We’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘By championing inclusion, N Brown will become the UK’s most loved and trusted consumer platform, shaping the future of financial empowerment and personal expression’. ‘Diversity, Equity, Inclusion and Belonging are, therefore, at the heart of our culture.

In May 2024 we were delighted to be named one of The Sunday Times Best Places to Work 2024. We work hard to create a happy and inclusive culture for everyone and we’re so proud to have made this list - as voted for by our very own colleagues!

Ways of Working

We offer hybrid working which varies across the business depending on the role you’re in. Our Head Office is located in the Northern Quarter in Manchester City Centre. So if you are travelling by train, tram or bus we’re perfectly located, plus we’re surrounded by cool cafes, trendy bars and the best places to eat!

Our working hours are 36.17 per week over 5 days.

We believe AI will become a standard part of modern professional practice. We are therefore looking for individuals who are open to learning, testing, and responsibly adopting AI tools to improve efficiency, insight, and impact in their role.

Our promise to you:

We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Please know your application is being reviewed by a real human being. We value your interest in joining us and appreciate you taking the time to submit your application.

What happens when you apply to a role at N Brown?

As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!