Customer Strategy & Insight Partner x3

The role  

We’re looking for a Customer Strategy & Insight Partner to join our Retail Team  

We in the Customer Strategy & Insight team are a catalyst for helping customers look and feel amazing. We put customer understanding at the heart of decision-making throughout N Brown by gathering and translating data-rich insights into customer strategies that amplify the customers’ voice and describe opportunities to create competitive advantage and positive customer outcomes. 

In this role you will gather and translate customer insights and commercial analysis to identify future growth opportunities, prioritise initiatives that maximise customer value, and measure our strategy delivery, all through the eyes of our customers. The role will suit strong customer-centric leaders with a strategic mindset and sound commercial acumen who enjoy working with senior stakeholders in a business partnering capacity. 

What will you do as a Customer Strategy & Insight Partner at N Brown?

• Build collaborative and highly-valued relationships with key stakeholders, understanding what’s important to them now and in the future 
• Provide independent counsel and challenge through the lens of customer understanding 
• Lead and develop customer research programmes that: identify future growth opportunities, prioritise initiatives that maximise customer value, and measure our strategy delivery 
• Develop collaborative partnerships with third party insight providers that enable access to: strategically relevant expertise, continual growth in our customer understanding, and best-practice methodologies  
• Translate customer intelligence from multiple sources into timely, actionable recommendations that will deliver customer value whilst respecting commercial business goals  
• Create and deliver insight across a variety of formats to colleagues business-wide, making the customer’s voice compelling and unavoidable  
• Develop and maintain frameworks and guidelines that make it easy for colleagues to understand their role in solving customer problems and addressing customers’ unmet needs 

What skills and experience will you have? 

• Strategic partnering – easily establish trust-based relationships and gain valuable insight through collaboration and communication  
• Customer champion – share the customers’ voice, bringing their needs and perspectives vividly to life, enabling faster, intuitive decision making whilst holding stakeholders to account and challenging where necessary  
• Insight gathering – manage third party relationships to procure qualitative and quantitative customer research, with high attention to detail and alignment to strategy  
• Commercial acumen – understand commercial goals and how these might be achieved by better meeting customer needs Interpretation – triangulate data from multiple sources to produce insight that identifies opportunities to grow and better serve customers  
• Engagement – maximise the value of insight by creating a narrative that is simple, logical and impactful  
• Communication – high degree of comfort presenting insights in all formats and landing key messages in the best way to enable and inspire action from the intended audience  
• Thought leadership – external network that can be leveraged to bring in alternative perspectives and innovative thinking  
• Adaptability – determination, optimism and ability to remove obstacles Online retail experience is essential; financial services experience desirable 

What’s in it for you? 

• 24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days 
• Annual bonus scheme 
• Enhanced maternity and adoption leave 
• Access to Apricity, a self-funding IVF benefit at a reduced rate 
• Company pension with up to 8% N Brown contribution 
• Mental Health support both internally and externally, including access to our wellbeing champions and counselling services  
• A range of financial wellbeing support  
• Colleague discount across all N Brown brands 
• Onsite café with subsidised rates and local restaurant discounts! 
• Life Assurance and Private Medical Insurance 
• Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice  

N Brown – who we are and why work for us? 

At N Brown, we’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing inclusion, we’ll become the most loved and trusted fashion retailer’. Diversity, Equity, Inclusion and Belonging are, therefore, at the heart of our culture. 

We’re a forward-thinking digital retailer with a financial services proposition to be proud of. We’re customer-obsessed, serving them through three core brands: JD Williams, Simply Be, and Jacamo. We’re experienced, with over 160 years of trading under our belt. We’re inclusive, as we believe in fashion without boundaries; and we’re sustainable, striving to make as little impact on the planet as possible.  

In May 2024 we were delighted to be named one of The Sunday Times Best Places to Work 2024. We work hard to create a happy and inclusive culture for everyone and we’re so proud to have made this list - as voted for by our very own colleagues! 

Ways of Working

We offer hybrid working which varies across the business depending on the role you’re in.  Our Head Office is located in the Northern Quarter in Manchester City Centre. So if you are travelling by train, tram or bus we’re perfectly located, plus we’re surrounded by cool cafes, trendy bars and the best places to eat! 

Our full-time working hours are 36.17 per week over 5-days. We don’t have strict working hours therefore there is some flexibility around start and finish times as long as you are meeting the needs of the business. 

Our promise to you: 

We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. 

What happens when you apply to a role at N Brown? 

As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!