Project CRM Assistant - 6 month FTC

We’re looking for 3 Project CRM Assistants to join our CRM team!

Working in a fast-paced customer centric team, you will support a performance focused CRM strategy to engage and encourage customers to respond and convert, driving loyalty, profitability and lifetime value.

Please note, there are 3 CRM Assistant roles available.

What will you do as a Project CRM Assistant here at N Brown?

• Support the end-to-end process of creation and deployment of targeted and personalised CRM campaigns (Email, Push, Paper & SMS) to achieve the commercial targets.
• Working within the CRM team to support the development and growth of the customer base, play a contributing role in the creation of weekly, monthly & seasonal plans and objectives to maximise response.
• Utilise customer segmentation to deliver targeted customer programmes driving profitable performance.
• Produce weekly results and analysis, supplying recommendations for future actions.
• Working in collaboration with colleagues in other departments to ensure the commercial objectives are met effectively, efficiently, on time and within budget.

What skills and experience will you have?

• The right candidate will be self-motivated, enthusiastic, eager to learn with a knowledge of CRM
• Experience of working in a complex and fast paced environment
• Relevant Marketing degree
• Microsoft suites and experience with CRM tools and systems

What’s in it for you?

• Hybrid working
• 24 days holiday (+ 8 bank holidays)
• Annual bonus scheme
• Enhanced maternity and adoption leave
• Company pension with up to 8% N Brown contribution
• Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
• A range of financial wellbeing support
• Stream - a financial wellbeing tool that helps you track your pay, access earnings early and manage your money with confidence
• Colleague discount across all N Brown brands
• Onsite café with subsidised rates and local restaurant discounts!
• Life Assurance
• Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice

N Brown – who we are and why work for us?  

N Brown is a leading UK digital retail platform for clothing, footwear, home and technology, headquartered in Manchester and employing over 1,000 people nationwide. Through our strategic retail brands JD Williams, Jacamo and Simply Be and our unique payments offering, we exist to champion inclusivity and serve the underserved. Our customers are our passion, and we take great pride in delivering products that ensure they can look and feel amazing, without compromising on choice, value and accessibility. 

We’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘By championing inclusion, N Brown will become the UK’s most loved and trusted consumer platform, shaping the future of financial empowerment and personal expression’. ‘Diversity, Equity, Inclusion and Belonging are, therefore, at the heart of our culture.

In May 2024 we were delighted to be named one of The Sunday Times Best Places to Work 2024. We work hard to create a happy and inclusive culture for everyone and we’re so proud to have made this list - as voted for by our very own colleagues!

Ways of Working

We offer hybrid working which varies across the business depending on the role you’re in. Our Head Office is located in the Northern Quarter in Manchester City Centre. So if you are travelling by train, tram or bus we’re perfectly located, plus we’re surrounded by cool cafes, trendy bars and the best places to eat!

Our working hours are 36.17 per week over 5 days.

We believe AI will become a standard part of modern professional practice. We are therefore looking for individuals who are open to learning, testing, and responsibly adopting AI tools to improve efficiency, insight, and impact in their role.

Our promise to you:

We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Please know your application is being reviewed by a real human being. We value your interest in joining us and appreciate you taking the time to submit your application.

What happens when you apply to a role at N Brown?

As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!