Senior Online Merchandising Executive

Posted 12 July 2022
Salary Competitive + Benefits
DisciplineProduct and Trade
Reference005302
Contact NameOnline Merchandising Manager

Job description

Here at N Brown, we champion inclusivity by making our customers look and feel amazing. We don’t believe that age, size, shape or background should stop anyone from feeling confident, stylish and happy with the way they look and feel. With our industry leading expertise in creating fashion that fits, we’ve been proudly breaking down these barriers for over 150 years. We help our customers to express themselves with stylish products, helpful services and flexible finance. Now, we’re moving forward together, embracing innovation and new technology, to continue to delight our customers. You will be part of a team who have a strong strategy to grow online merchandising and ecommerce and are passionate about offering the best possible online experience for our customers in a data led and inspiring way.   

 

Working here you’ll explore everything the world of digital retail has to offer — asking questions, trying new things and chasing new opportunities. Combine this curiosity with the freedom to make your own decisions, take charge of projects and work flexibly, and you’ve got the perfect place to show your skills and learn new ones. It’s fast and furious here at times, but this just means something new and exciting is always on the way. So, if you collaborate, think on your feet, embrace innovation and love rising to a challenge, your work with us will have a serious impact on the business, your career and our customers’ lives. We are proud to be N Brown.  

 

Senior Online Merchandising Executive  

  

You will lead, manage & inspire your Brands Online Merchandising team and be responsible for search/browse and product recommendations, UX and performance. You will make data led decisions to deliver proven improvements to the customer experience and achieve KPIs such as conversion and revenue; this will be achieved through product sequencing, optimising menus/filters, product recommendations, SEO, UX improvements and A/B testing and optimisation.   

 

What you'll be responsible for as a Senior Online Merchandising Executive: 

  • Lead, manage, train & inspire your Brands Online Merchandising team to hit or exceed merchandising KPIs such as conversion and revenue  
  • Propose and implement a search/browse and product recommendations merchandising strategy, reporting back to key stakeholders on performance and action plans  
  • Lead on product sequencing methods and strategies across search / browse, filter and menu performance, product recommendations and A/B testing strategies  
  • Be responsible for all online product merchandising performance and UX on your online store, ensuring the customer is delighted at every opportunity  
  • Delivering and presenting performance reports and proposals / action plans to stakeholders across the business  
  • Working with other Senior Online Merchandising Executives and the Online Merchandising Manager, be responsible for ensuring best practice is shared across all online stores and processes are standardised  
  • Be your online stores merchandising lead to feed into and influence cross functional meetings and projects, involving Departments like Ecommerce, Buying, Merchandising, Digital Technology / UX, Data / Insights and Marketing  
  • Lead and support in cross functional squads working on transformational projects and initiatives to continuously improve ecommerce merchandising for the business  
  • Supporting and leading with community / tribe projects related to Ecommerce / CRO / UX / CRM  
  • Reviewing competitor activity / UX to identify and propose opportunities to improve UX, product ranges, product merchandising and SEO  
  • Be your teams ‘Super User’ with all ecommerce merchandising and analytics tools, providing them with guidance and training on how best to excel using the tools  
  • Lead the team when working with other Departments and present results and action plans to stakeholders across the business.   
  • Influence your stores trading strategy and work cross functionally in squads to lead or support on transformational projects to continuously improve online merchandising for the business.  
  • General other duties and administration as required 

What you will need to succeed as a Senior Online Merchandising Executive: 

  • Be good at leading, managing & inspiring a team whilst building good working relationships with stakeholders across the business, often with conflicting objectives.   
  • Be data led, analytical and commercially minded with a customer first mentality is critical to delight the customer and achieve business KPIs.   
  • Strong presentation and reporting skills to be able to present and report back results, learnings and action plans to large groups and senior stakeholders.   
  • Experience of a variety of platforms and software to achieve objectives  
  • Experience of ecommerce merchandising tools (e.g., Bloomreach, Attraqt, Rich Relevance), analytical tools (e.g., Google Analytics, Data Studio, PowerBI, Excel) and workload management and reporting tools (e.g., Trello, PowerPoint) where proven KPI improvements have been achieved and reported is essential 

Software & Technology used as part of the role: 

  • Microsoft suites such as Teams, Excel and Power BI 
  • Bloomreach Discovery platform (Search / Browse)  
  • Bloomreach / Rich Relevance Product Recommendations 
  • Google Analytics and Google Data Studio  
  • Trello / Miro / JIRA for work management

In return for your hard-work and commitment, you’ll receive fantastic training and a competitive benefits package.   

 

Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check.  

 

Having a criminal record will not necessarily prevent an individual from obtaining a position with JD Williams