CRM Assistant - Fixed term Contract

Here at N Brown, we champion inclusivity by making our customers look and feel amazing. We don’t believe that age, size, shape or background should stop anyone from feeling confident, stylish and happy with the way they look and feel. With our industry leading expertise in creating fashion that fits, we’ve been proudly breaking down these barriers for over 150 years. We help our customers to express themselves with stylish products, helpful services and flexible finance. Now, we’re moving forward together, embracing innovation and new technology, to continue to delight our customers.

Working here you’ll explore everything the world of digital retail has to offer — asking questions, trying new things and chasing new opportunities. Combine this curiosity with the freedom to make your own decisions, take charge of projects and work flexibly, and you’ve got the perfect place to show your skills and learn new ones. It’s fast and furious here at times, but this just means something new and exciting is always on the way. So, if you collaborate, think on your feet, embrace innovation and love rising to a challenge, your work with us will have a serious impact on the business, your career and our customers’ lives. We are proud to be N Brown.

The role 

• Working in a fast-paced customer centric team, you will support a performance focused CRM strategy to engage and encourage customers to respond and convert, driving loyalty, profitability and lifetime value.
• You will support the day-to-day delivery of the CRM strategy, working closely with other departments to ensure a cohesive and seamless customer experience.
• You will support on end-to-end campaigns from briefing to sending across email, push, SMS and paper, always following industry best practise.
• As the customer champion, you will use customer insight and data to deliver focused campaigns that encourage customers to engage and convert, driving loyalty, profitability and lifetime value.
• You will implement new ideas and testing to optimise channel growth and performance in line with KPIs and benchmarks.

A day in the life of a CRM Assistant 

• Deliver multi-channel campaigns across Email, Push, SMS, Paper and more

• Use customer segmentation, targeting and testing to improve key metrics such as open rates, click through, conversion and ROI

• Maintain customer lifecycle programmes e.g. Welcome, Winback, Re-engage

• Maintain automated behavioural programmes e.g. Abandoned Bag

• Drive customer loyalty through schemes and key moments

• Work collaboratively with other departments such as Creative, Trade, Product & Data

• Develop understanding of customer behaviour and drivers to increase order frequency and reactivate lapsing customers

What are we looking for? 

• Good communication and organisation skills

• Strong work ethic and ambition & eagerness to learn and develop CRM knowledge.

• Ability to work collaboratively as a team

• Relevant degree or equivalent desirable

• Previous internship or work experience in marketing/retail role desirable

• Competent user of MS Excel and other MS Office programmes

What’s in it for you? 

• 24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days
• Annual bonus scheme
• Enhanced maternity and adoption leave
• Company pension with up to 8% N Brown contribution
• Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
• A range of financial wellbeing support
• Colleague discount across all N Brown brands
• Onsite café with subsidised rates and local restaurant discounts!
• Life Assurance and Private Medical Insurance
• Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice

Ways of Working 

• We offer hybrid working which varies across the business depending on the role you’re in.  Our Head Office is located in the Northern Quarter in Manchester City Centre. So if you are travelling by train, tram or bus we’re perfectly located, plus we’re surrounded by cool cafes, trendy bars and the best places to eat!
• Our full-time working hours are 36.17 per week over 5-days. We don’t have strict working hours therefore there is some flexibility around start and finish times as long as you are meeting the needs of the business.
• Our promise to you:
• We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

What happens when you apply to a role at N Brown? 

As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!

Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check. Having a criminal record will not necessarily prevent an individual from obtaining a position with N Brown Group.