Direct Despatch Administrator

Posted 15 June 2022
Salary£18,000 - £20,000 depending on experience plus excellent benefits

Job description

Here at N Brown, we champion inclusivity by making our customers look and feel amazing. We don’t believe that age, size, shape or background should stop anyone from feeling confident, stylish and happy with the way they look and feel. With our industry leading expertise in creating fashion that fits, we’ve been proudly breaking down these barriers for over 150 years. We help our customers to express themselves with stylish products, helpful services and flexible finance. Now, we’re moving forward together, embracing innovation and new technology, to continue to delight our customers. 

Working here you’ll explore everything the world of digital retail has to offer — asking questions, trying new things and chasing new opportunities. Combine this curiosity with the freedom to make your own decisions, take charge of projects and work flexibly, and you’ve got the perfect place to show your skills and learn new ones. So, if you collaborate, think on your feet, embrace innovation and love rising to a challenge, your work with us will have a serious impact on the business, your career and our customers’ lives. We are proud to be N Brown.  


A bit about the role: 


You’ll manage accepted Direct Despatch orders through to the point of supplier despatch ensuring key SLA`s are maintained and that the process is consistent with customer expectations.

To ensure that the customer delivery promise is met and maintained in line with business requirement.

Demonstrate the company values and ensure that all colleagues are treated with respect.


What you’ll do: 


To monitor and manage DD orders to the point of despatch ensuring SLA`s and customer expectations are met.

To work closely with Suppliers, Merchandise and Customer Service to ensure customers are kept informed at all times with timely and accurate delivery information.

To work closely with Merchandise and external third party suppliers ensuring stock and components are in the right place to be personalised.

To assign and answer customer escalations as speedily as possible.

To attend internal/external meetings and End of Season Reviews with Merchandising.

To effectively and efficiently resolve any order transmission issues.

To manage price differences and remittance queries for internal and external customers.


What you’ll bring: 


1 year in an administrative role

6  GCSE`s with good  passes in English and Maths


Your benefits:


Competitive bonus scheme – we reward you when we succeed

Company pension scheme which we’ll match up to 5% and if you put in 6% we’ll contribute 8%.

Life Assurance

You’ll receive 24 days plus bank holidays. Your holiday entitlement increases with length of service and you’ll have the option to purchase an extra 10 days per year.

Amazing colleague discount scheme across all our brands

And loads more! For more info


Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check; having a criminal record will not necessarily prevent an individual from obtaining a position with JD Williams