eCommerce Manager 6 months FTC (Maternity Cover)

N Brown – who we are and why work for us?  

N Brown is a leading UK digital retail platform for clothing, footwear, home and technology, headquartered in Manchester and employing over 1,200 people nationwide. Through our strategic retail brands JD Williams, Jacamo and Simply Be and our unique payments offering, we exist to champion inclusivity and serve the underserved. Our customers are our passion, and we take great pride in delivering products that ensure they can look and feel amazing, without compromising on choice, value and accessibility. 

We’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing inclusion, we’ll become the most loved and trusted fashion retailer’. Diversity, Equity, Inclusion and Belonging are, therefore, at the heart of our culture.

In May 2024 we were delighted to be named one of The Sunday Times Best Places to Work 2024. We work hard to create a happy and inclusive culture for everyone and we’re so proud to have made this list - as voted for by our very own colleagues!

A day in the life of an eCommerce Manager at N Brown 

*        Accountable for a high performing retail website including the day-to-day management of the site

*        Plan, execute daily, weekly, monthly campaigns and product promotions

*        Lead a robust post activity review process used to inform future optimisation

*        Identify new opportunities for growth for channel and support and facilitate a test and learn approach, implementing successful outcomes

*        Work closely with DT to improve platform process and customer experience

*        Working closely with E –Commerce Optimisation SMEs to deliver a positive customer experience across the full customer journey

*        Ensure strong internal relationships across both the trading team and cross functionally including FS (Financial Services), Brand, Digital Marketing, CRM, and product to ensure commercial plans are delivered

*        Work towards exceeding budgeted KPIs on a daily, weekly, yearly basis

*        Reporting performance of channel to senior level on a daily / weekly basis with accurate and informative insights to drive decisions and actions

*        Deputise for Head of Trade

*        Drive the discipline of consistently tracking performance and leveraging insights to ensure growth targets are achieved in the team

*        Use customer insight, competitor analysis and business performance to support quarterly business planning

*        Advising on best practice and sharing knowledge with peers across our retail brands

*        Responsible for chairing cross functional meetings, setting agendas & ensuring actions are completed

*        Lead and coach a high performing team ensuring objectives are set, personal development plans are in place and conduct regular performance reviews and 121’s

Requirements

*        A proactive and driven self-starter who is able to work in a fast-paced environment, multitask, work to deadlines and reprioritise where necessary

*        Must demonstrate commercial acumen, strong analytical skills, planning capability and attention to detail

*        Takes accountability and is assertive and confident in making decision for the customer and the team

*        Excellent communication skills, ability to influence and build strong stakeholder relations to facilitate cross functional working

*        Displays a desire for continuous personal self-improvement with a growth mindset

*        Is curious about the world of ecommerce, demonstrating knowledge of the customer, the market, technology and competition

*        A leader who sets high standards for the team and invests time in coaching and mentoring

What’s in it for you? 

• Hybrid working  (2-3 days in the office at a minimum)
• 24 days holiday (+ 8 bank holidays)
• Annual bonus scheme 
• Enhanced maternity and adoption leave 
• Company pension with up to 8% N Brown contribution 
• Mental Health support both internally and externally, including access to our wellbeing champions and counselling services  
• A range of financial wellbeing support  
• Stream - a financial wellbeing tool that helps you track your pay, access earnings early and manage your money with confidence
• Colleague discount across all N Brown brands 
• Onsite café with subsidised rates and local restaurant discounts! 
• Life Assurance and Private Medical Insurance 
• Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice  

Ways of Working 

We offer hybrid working which varies across the business depending on the role you’re in. Our Head Office is located in the Northern Quarter in Manchester City Centre. So if you are travelling by train, tram or bus we’re perfectly located, plus we’re surrounded by cool cafes, trendy bars and the best places to eat!