FS Transformation Learning Lead (12 months FTC)

Salary Competitive salary and excellent benefits.
Discipline Financial Services & Customer Operations
Contact NameAJ Marsh

The role


As the Learning Lead for a Transformation (12 months FTC) Programme for Financial Services you will play a pivotal role in driving organisational transformation through effective learning strategies. We’re committed to delivering high levels of service to our customers and achieving good customer outcomes.


Main responsibilities will be to design, develop and implement learning initiatives using agile learning methodologies and data analysis with comprehensive reporting to evidence the successful adoption of this change across Financial Services. This role requires a blend of agile learning design expertise, change management knowledge, data analysis and reporting skills along with strong organisational and leadership skills to ensure learning objectives are aligned with the programme goals.


N Brown – who we are and why work for us?

At N Brown, we’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing inclusion, we’ll become the most loved and trusted fashion retailer’. Diversity, Equity, and Inclusion are, therefore, at the heart of our culture.

We’re a forward-thinking digital retailer with a financial services proposition to be proud of. We’re customer-obsessed, serving them through three core brands: JD Williams, Simply Be, and Jacamo. We’re experienced, with over 160 years of trading under our belt. We’re inclusive, as we believe in fashion without boundaries; and we’re sustainable, striving to make as little impact on the planet as possible.


What will you do as an FS Transformation Learning Lead at N Brown? 


Training Programme Development

*        Lead the development and implementation of a comprehensive training programme using agile learning methodologies  to meet the requirement of a transformation in our operating model impacting systems, customer journeys & operational processes

*        Identify and assess the learning needs across the Financial Services business in relation to the change in the operating model

*        Utilise a variety of training methodologies include classroom training, online learning and on the job training to cater for diverse learning styles and preferences.


Implementation and Delivery

*        Design and develop the learning curricula, materials and resources  tailored to the needs of different stakeholder groups.

*        Deliver engaging learning interventions such as workshops/training session and e learning modules. Facilitate learning experiences that promote active participation, knowledge retention and skill development.

*        Monitor training delivery and participant feedback making adjustments as necessary to maximise effectiveness

*        Provide learning experiences that develops the leadership, behavioural and technical skills of the business

*        Work closely with the Change team and wider change programme to integrate learning into the wider change management plan


Compliance and Regulatory training

*        Stay informed of regulatory changes impacting the Financial Services industry

*        Maintain and report on training records in accordance  with the Training and Competence framework


MI and Reporting

*        Evaluate the effectiveness of learning initiatives through continuous assessment and feedback mechanisms

*        Monitor and report on learning outcomes and make recommendations for improvement


Continuous Personal Development

*        Promote a culture of continuous learning and skill enhancement


What’s in it for you?

*            24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days

*            Annual bonus scheme

*            Enhanced maternity and adoption leave

*            Access to Apricity, a self-funding IVF benefit at a reduced rate

*            Company pension with up to 8% N Brown contribution

*            Mental Health support both internally and externally, including access to our wellbeing champions and counselling services

*            A range of financial wellbeing support

*            Colleague discount across all N Brown brands

*            Onsite café with subsidised rates and local restaurant discounts!

*            Life Assurance and Private Medical Insurance

*            Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice


Our promise to you:

We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.


What happens when you apply to a role at N Brown?

As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!