Marketing & Product Assistant - Financial Services (12month FTC)

N Brown – who we are and why work for us?

At N Brown, we’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing inclusion, we’ll become the most loved and trusted fashion retailer’. Diversity, Equity, and Inclusion are, therefore, at the heart of our culture.

We’re a forward-thinking digital retailer with a financial services proposition to be proud of. We’re customer-obsessed, serving them through three core brands: JD Williams, Simply Be, and Jacamo. We’re experienced, with over 160 years of trading under our belt. We’re inclusive, as we believe in fashion without boundaries; and we’re sustainable, striving to make as little impact on the planet as possible.

The role

You will support the creation and delivery of inspirational and engaging content for all customer touchpoints ensuring it is consistent and aligned, on brand and with appropriate tone of voice delivering an exceptional customer experience and maximising customer understanding, conversion to account opening and ongoing usage. The role will report to the Marketing & Product Lead but will also align closely with the FS Proposition and Marketing chapter. Please note this role is a 12 month fixed term contract.

What’s in it for you?

*          24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days

*          Annual bonus scheme

*          Enhanced maternity and adoption leave

*          Access to Apricity, a self-funding IVF benefit at a reduced rate

*          Company pension with up to 8% N Brown contribution

*          Mental Health support both internally and externally, including access to our wellbeing champions and counselling services

*          A range of financial wellbeing support

*          Colleague discount across all N Brown brands

*          Onsite café with subsidised rates and local restaurant discounts!

*          Life Assurance and Private Medical Insurance

*          Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice

What will you do as a Marketing & Product Assistant at N Brown?

Marketing Comms

*          Support the delivery and execution of the customer comms program for the launch and migration of our new FS proposition across all Nbrown retail brands across all channels.

*          Support the development, delivery and execution of the ongoing customer comms program for our new FS proposition including all CRM and marketing activity.

Service Comms

*          Support the creation, briefing and sign off the product and marketing content for all new and existing service comms ensuring they are consistent and on brand and with appropriate TOV

Onsite Content

*          Support the creation of inspiring and engaging marketing and product website content from the homepage, across the site through to the customer support pages

*          Ensure consistency of messaging, branding and customer experience across all customer touchpoints

*          Be an ambassador for our new FS proposition, embracing the brand values and championing them internally.

FS Governance

*          Understand the requirements of Consumer Duty and ensure they are being achieved across all customer touchpoints

*          Understand the need for compliance with FS regulations and support the necessary governance to ensure these are being met

What skills and experience will you have?

*          Experience of a similar marketing / product role

*          Experience of using a CMS

*          Good team working skills and stakeholder engagement skills at all levels

*          Knowledge of the regulatory requirements associated with an FS business

Our promise to you:

We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

What happens when you apply to a role at N Brown?

As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!