Training Manager - Financial Services

Salary Competitive and excellent benefits
Discipline Financial Services & Customer Operations
Contact NameAJ Marsh


The role

The Training Manager is a pivotal role in Financial Services to ensure our business remains competitive compliant and adaptable in an ever evolving industry landscape .

Reporting to the Head of Competence and First Line Risk this role requires a deep understanding of financial services products, regulatory requirements and industry best practices to ensure that all staff are adequately trained to perform their job duties in compliance with relevant regulations and standards set by the FCA.

We’re committed to delivering high levels of service to our customers and achieving good customer outcomes.


N Brown – who we are and why work for us?

At N Brown, we’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing inclusion, we’ll become the most loved and trusted fashion retailer’. Diversity, Equity, and Inclusion are, therefore, at the heart of our culture.

We’re a forward-thinking digital retailer with a financial services proposition to be proud of. We’re customer-obsessed, serving them through three core brands: JD Williams, Simply Be, and Jacamo. We’re experienced, with over 160 years of trading under our belt. We’re inclusive, as we believe in fashion without boundaries; and we’re sustainable, striving to make as little impact on the planet as possible.


What will you do as a FS Training Manager at N Brown? 

Main responsibilities will be lead the design, development and implementation of learning initiatives along with providing comprehensive reporting to evidence the successful delivery of training across Financial Services. This role requires a blend of agile learning design expertise, change management knowledge, data analysis and reporting skills along with strong organisational and leadership skills to ensure learning objectives are aligned with the organisational  goals.


Training Programme Development

  • Lead training needs analysis and action planning working in collaboration with senior leaders
  • Designing and implementing training curricula, modules and material that address competence needs, regulatory requirements and soft skills development
  • Utilise a variety of training methodologies include classroom training, online learning and on the job training to cater for diverse learning styles and preferences.


Implementation and Delivery

  • Co ordinate the delivery of training programmes across Financial Services ensuring alignment with the business strategic objectives
  • Facilitate training sessions for colleagues using a variety of training methodologies to maximise learning outcomes
  • Monitor training delivery and participant feedback making adjustments as necessary to maximise effectiveness
  • Provide learning experiences that develops the leadership, behavioural and technical skills of the business


Compliance and Regulatory training

  • Stay informed of regulatory changes impacting the Financial Services industry
  • Develop and deliver in conjunction with the Compliance team compliance training to ensure all colleagues understand and adhere to regulatory requirements
  • Maintain and report on training records in accordance  with the Training and Competence framework


MI and Reporting

  • Conduct regular evaluations and assessments to measure training outcomes and identify areas of improvement and adjust training strategies accordingly
  • Monitor completion of Mandatory training across the Financial Services estate to ensure it is in line with Training and Competence requirements
  • Establish KPIs to measure the effectiveness of training initiatives
  • Track CPD activities


Continuous Personal Development

  • Work with the People Team and Management team to identify career pathways and opportunities for colleagues
  • Provide guidance and support to colleagues seeking professional development opportunities
  • Promote a culture of continuous learning and skill enhancement


What’s in it for you?

  • 24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days
  • Annual bonus scheme
  • Enhanced maternity and adoption leave
  • Access to Apricity, a self-funding IVF benefit at a reduced rate
  • Company pension with up to 8% N Brown contribution
  • Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
  • A range of financial wellbeing support
  • Colleague discount across all N Brown brands
  • Onsite café with subsidised rates and local restaurant discounts!
  • Life Assurance and Private Medical Insurance
  • Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice


Our promise to you:

We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.


What happens when you apply to a role at N Brown?

As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!