Customer Experience Advisor

Salary Competitive and excellent benefits
LocationNorthern Ireland
Discipline Financial Services & Customer Operations

The role

We’re looking for a Customer Experience Advisor to join our Oxendales team in Dublin.

The working pattern will be 5 days out of 7 between 8am and 6pm, with alternate weekend working. 


What will you do as a Customer Experience Advisor at N Brown?

*        The role of Customer Experience Advisor is perfect for someone who is driven by getting things right, first time. You will have a keen eye for detail while working at pace, as this is a key role in ensuring that our customers can easily and effectively shop with

*        You will take ownership, investigating and resolving customer issues and enquiries. With a natural ability to work collaboratively you will be required to follow up across different areas of our business to ensure a great experience for our customers. You should have great follow up skills and always have our customer at the heart of everything you do, leaving no stone unturned in your drive for improvement.


What skills and experience will you have?


*        You will have a keen eye for detail 

*        You will have the ability to prioritise work 

*        You will have strong verbal and written communication skills 

*        You will be a good team player 

*        You will be able to share ideas for process improvement 

*        You will be adept user of Microsoft products 

*        You will be a good communicator as you support our customers with all aspects of their account, over the phone and via digital channels including Facebook, Twitter, and Instagram.


What’s in it for you?

24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days

Annual bonus scheme

Enhanced maternity and adoption leave

Access to Apricity, a self-funding IVF benefit at a reduced rate

Company pension with up to 8% N Brown contribution

Mental Health support both internally and externally, including access to our wellbeing champions and counselling services

A range of financial wellbeing support

Colleague discount across all N Brown brands

Onsite café with subsidised rates and local restaurant discounts!

Life Assurance and Private Medical Insurance

Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice


N Brown – who we are and why work for us?

At N Brown, we’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing inclusion, we’ll become the most loved and trusted fashion retailer’. Diversity, Equity, Inclusion and Belonging are, therefore, at the heart of our culture.

We’re a forward-thinking digital retailer with a financial services proposition to be proud of. We’re customer-obsessed, serving them through three core brands: JD Williams, Simply Be, and Jacamo. We’re experienced, with over 160 years of trading under our belt. We’re inclusive, as we believe in fashion without boundaries; and we’re sustainable, striving to make as little impact on the planet as possible.


Our promise to you:

We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.


What happens when you apply to a role at N Brown?

As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!