Digital Product Manager - Logistics

We are looking for a highly analytical and customer‑obsessed Digital Product Manager to join our Digital Operations division, focusing on the Logistics and Fulfilment domain. In this role, you will partner closely with operations, supply chain, engineering, and commercial teams to build products that optimise our end‑to‑end logistics network, from inbound supply to last‑mile delivery.

You will own the roadmap for logistics technology that powers our digital retail experience, ensuring fast, reliable, cost‑effective delivery for customers, while enabling operational excellence at scale.

What will you do as a Product Manager at N Brown?

Product Strategy and Vision

• Define and communicate the product vision for logistics systems including order fulfilment, carrier management, warehouse optimisation, and last‑mile delivery experience.
• Develop a customer‑centric strategy that balances delivery speed, reliability, cost, and efficiency.
• Build data‑driven business cases that demonstrate ROI, operational impact, and customer value.

Roadmap and Execution

• Own and prioritise the product backlog, ensuring alignment with business objectives and operational KPIs.
• Translate operational challenges into clear product requirements, user stories, and acceptance criteria.
• Partner with engineering, data science, and UX teams to deliver scalable logistics solutions that integrate with warehouse management, ERP, and courier APIs.
• Drive end-to-end product lifecycle—from research to launch, adoption, and optimisation.

Cross‑Functional Collaboration

• Work closely with logistics operations, warehouse managers, commercial teams, and 3PL partners to deeply understand constraints, processes, and improvement opportunities.
• Collaborate with carrier partners to enhance service performance, delivery options, tracking capabilities, and exceptions handling.
• Ensure seamless communication across technical and non‑technical stakeholders.

Performance and Optimisation

• Define success metrics (e.g., OTIF, delivery promise accuracy, fulfilment cost per order, inventory movement efficiency).
• Review performance data and customer feedback to identify root causes and deliver continuous improvements.
• Use experimentation, automation, and workflow optimisation to reduce friction and improve logistics speed, accuracy, and scalability.

What skills and experience will you have?

Essential

• Proven experience within logistics, supply chain tech, fulfilment, or e‑commerce.
• Strong understanding of warehouse workflows, carrier systems, fulfilment networks, and delivery models (next‑day, same‑day, click‑and‑collect, returns).
• Excellent analytical skills with the ability to translate data into actionable insights.
• Demonstrated experience managing complex stakeholder groups in a high‑pressure, fast‑moving environment.
• Exceptional communication skills and ability to simplify technical concepts.

Preferred

• Experience in digital retail or marketplace environments.
• Comfortable working with APIs, data pipelines, and operational systems such as WMS, TMS, OMS.
• Knowledge of inventory optimisation, route optimisation, or demand forecasting.
• Familiarity with process automation, robotics, or operational tech within logistics.
• Experience working with agile software development teams.

What’s in it for you?

• Hybrid working  (2-3 days in the office at a minimum)
• 24 days holiday (+ 8 bank holidays)
• Annual bonus scheme 
• Enhanced maternity and adoption leave 
• Company pension with up to 8% N Brown contribution 
• Mental Health support both internally and externally, including access to our wellbeing champions and counselling services  
• A range of financial wellbeing support  
• Stream - a financial wellbeing tool that helps you track your pay, access earnings early and manage your money with confidence
• Colleague discount across all N Brown brands 
• Onsite café with subsidised rates and local restaurant discounts! 
• Life Assurance and Private Medical Insurance 
• Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice  

N Brown – who we are and why work for us?  

N Brown is a leading UK digital retail platform for clothing, footwear, home and technology, headquartered in Manchester and employing over 1,200 people nationwide. Through our strategic retail brands JD Williams, Jacamo and Simply Be and our unique payments offering, we exist to champion inclusivity and serve the underserved. Our customers are our passion, and we take great pride in delivering products that ensure they can look and feel amazing, without compromising on choice, value and accessibility. 

We’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing inclusion, we’ll become the most loved and trusted fashion retailer’. Diversity, Equity, Inclusion and Belonging are, therefore, at the heart of our culture.

In May 2024 we were delighted to be named one of The Sunday Times Best Places to Work 2024. We work hard to create a happy and inclusive culture for everyone and we’re so proud to have made this list - as voted for by our very own colleagues!

Ways of Working

We offer hybrid working which varies across the business depending on the role you’re in. Our Head Office is located in the Northern Quarter in Manchester City Centre. So if you are travelling by train, tram or bus we’re perfectly located, plus we’re surrounded by cool cafes, trendy bars and the best places to eat!

Our working hours are 36.17 per week and our core working hours are between 10am - 4pm. Given we don’t have strict working hours you can find the working pattern that’s right for you.

Our promise to you:

We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Please know your application is being reviewed by a real human being, not AI. We value your interest in joining us and appreciate you taking the time to submit your application.

What happens when you apply to a role at N Brown?

As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!