We’re looking for a Market Insight Partner to join our Customer Insight team on a 12 month maternity cover contract!

The Customer Strategy & Insight team is a catalyst for helping customers look and feel amazing. We put customer understanding at the heart of decision-making throughout N Brown by gathering and translating data-rich insights into customer strategies that amplify the customers’ voice and describe opportunities to create competitive advantage and positive customer outcomes.

In this role you will gather and translate market and competitor intelligence to identify future growth opportunities, benchmark the performance of our brands, and measure our strategy delivery.

The role will suit customer-centric leaders with a strategic mindset and sound commercial acumen, who enjoy working with senior stakeholders in a business partnering capacity.

While this is a one-year maternity cover position, we are not simply looking for a caretaker - we remain ambitious in our thinking as we respond to the exciting opportunities presented by both our new operating model and recent privatisation.

What will you do as a Market Insight Partner at N Brown?

You’ll build collaborative relationships with senior stakeholders, understanding what’s important to them now and in the future
You’ll provide independent counsel and challenge through the lens of market understanding, embedding insights into the planning process
You’ll lead and develop market and competitor intelligence programmes that identify future growth opportunities, benchmark the performance of our brands, and measure our strategy delivery
You’ll develop collaborative partnerships with third party insight providers that enable access to strategically-relevant expertise, continual growth in our market understanding, and best-practice methodologies
You’ll translate market intelligence from multiple sources into timely, actionable recommendations that will deliver customer value whilst contributing to commercial business goals
You’ll create and deliver insight across a variety of formats to colleagues business-wide, making the customer’s voice compelling and unavoidable
You’ll develop and maintain frameworks and guidelines that make it easy for colleagues to understand and act on the opportunities to address

What skills and experience will you have?

Strategic partnering –You’ll have significant experience in a trusted advisor / partnering Insight role (+10 years), either client or agency-side, evidencing the ability to establish trust-based relationships and gain valuable insight through collaboration and communication
Customer champion – You’ll share the customers’ voice, bringing their needs and perspectives vividly to life, enabling faster, intuitive decision making whilst holding stakeholders to account and challenging where necessary
Insight gathering – You’ll have expertise in the online retail market and related insight sources and research methods, with proven ability to manage third party relationships to procure relevant research, with high attention to detail and alignment to strategy
Commercial acumen – You’ll understand commercial goals and how these might be achieved by better meeting customer needs and emerging market opportunities
Interpretation –You’ll triangulate data from multiple sources to produce insight that identifies opportunities to grow and better serve customers
Engagement – You’ll maximise the value of insight by creating a narrative that is simple, logical and impactful
Communication – You’ll have a high degree of comfort presenting insights in all formats and landing key messages in the best way to enable and inspire action from the intended audience
Thought leadership – You’ll have an external network that can be leveraged to bring in alternative perspectives and innovative thinking
Adaptability – You’ll have determination, optimism and ability to remove obstacles

What’s in it for you?

Hybrid working
24 days holiday (+ 8 bank holidays)
Annual bonus scheme
Enhanced maternity and adoption leave
Company pension with up to 8% N Brown contribution
Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
A range of financial wellbeing support
Colleague discount across all N Brown brands
Onsite café with subsidised rates and local restaurant discounts!
Life Assurance and Private Medical Insurance
Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice

N Brown – who we are and why work for us?

At N Brown, we’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing inclusion, we’ll become the most loved and trusted fashion retailer’. Diversity, Equity, Inclusion and Belonging are, therefore, at the heart of our culture.

We’re a forward-thinking digital retailer with a financial services proposition to be proud of. We’re customer-obsessed, serving them through three core brands: JD Williams, Simply Be, and Jacamo. We’re experienced, with over 160 years of trading under our belt. We’re inclusive, as we believe in fashion without boundaries; and we’re sustainable, striving to make as little impact on the planet as possible.

In May 2024 we were delighted to be named one of The Sunday Times Best Places to Work 2024. We work hard to create a happy and inclusive culture for everyone and we’re so proud to have made this list - as voted for by our very own colleagues!

Ways of Working

We offer hybrid working which varies across the business depending on the role you’re in. Our Head Office is located in the Northern Quarter in Manchester City Centre. So if you are travelling by train, tram or bus we’re perfectly located, plus we’re surrounded by cool cafes, trendy bars and the best places to eat!

Our working hours are 36.17 per week and our core working hours are between 10am - 4pm. Given we don’t have strict working hours you can find the working pattern that’s right for you.

Our promise to you:

We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

What happens when you apply to a role at N Brown?

As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!