Online Merchandising Assistant

Posted 28 July 2022
Salary £23k
DisciplineProduct and Trade
Contact NameSenior Online Merchandising Executive

Job description

Here at N Brown, we champion inclusivity by making our customers look and feel amazing. We don’t believe that age, size, shape or background should stop anyone from feeling confident, stylish and happy with the way they look and feel. With our industry leading expertise in creating fashion that fits, we’ve been proudly breaking down these barriers for over 150 years. We help our customers to express themselves with stylish products, helpful services and flexible finance. Now, we’re moving forward together, embracing innovation and new technology, to continue to delight our customers. You will be part of a team who have a strong strategy to grow online merchandising and ecommerce and are passionate about offering the best possible online experience for our customers in a data led and inspiring way.   


Working here you’ll explore everything the world of digital retail has to offer — asking questions, trying new things and chasing new opportunities. Combine this curiosity with the freedom to make your own decisions, take charge of projects and work flexibly, and you’ve got the perfect place to show your skills and learn new ones. It’s fast and furious here at times, but this just means something new and exciting is always on the way. So, if you collaborate, think on your feet, embrace innovation and love rising to a challenge, your work with us will have a serious impact on the business, your career and our customers’ lives. We are proud to be N Brown.  


Online Merchandising Assistant


You will be actioning the search / browse and product recommendations ecommerce merchandising strategy using data led decisions to improve the customer experience and hit KPIs such as conversion and revenue targets; you will achieve this by implementing front end changes using our tools on the site then reporting back on results.  


What you'll be responsible for as an Online Merchandising Assistant: 

  • Work closely across multiple teams to understand product categories and individual products and feed into the online merchandising strategy / actions
  • Using various merchandising and analytics tools help provide insights on customer behaviour which lead to improvements in the customer journey, user experience and KPIs
  • Complete daily actions to ensure products and categories are optimised on-site
  • Conduct daily site walks ensuring the site is optimised and issues are identified and fixed
  • Help provide insight and reports on ecommerce and category performance / action plans
  • Review product data to ensure that site navigation, search results, filters and characteristics are optimised
  • Help support and action the up-selling and cross-selling of product SKUs and categories using available resources / tools (E.G. Product Recommendations)
  • Assisting the ecommerce merchandising team in the upkeep, refinement and optimisation of the drop-down menu and navigation filters
  • Create, update and maintain url’s using in-house tools to support promotional activity online
  • Help support with competitor research to identify opportunities to improve on site user experience and product ranges / merchandising 
  • Support with the actioning of SEO tasks and activities 
  • Support with various online merchandising strategic and tactical projects, via the involvement and general support within project squad
  • General other duties as required

What you will need to succeed as an Online Merchandising Assistant:

  • Data led, analytical and commercially minded with your decisions; always thinking ‘customer first’ to delight the customer and hit business KPIs
  • You will use a variety of platforms and software (see below) to achieve these objectives and experience is desirable, but training will be provided
  • Positive with a 'can do' attitude and the ability to work effectively as part of a team

Software & Technology used as part of the role: 

  • Microsoft suites such as Teams, Excel and Power BI 
  • Bloomreach Discovery platform (Search / Browse)  
  • Bloomreach / Rich Relevance Product Recommendations 
  • Google Analytics and Google Data Studio  
  • Trello / Miro / JIRA for work management

In return for your hard-work and commitment, you’ll receive fantastic training and a competitive benefits package.   


Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check.  


Having a criminal record will not necessarily prevent an individual from obtaining a position with JD Williams