Online Merchandising Assistant

Salary Salary up to £24,000
Discipline Product and Trade
Contact NameRyan Brewer


Role as a Online Merchandising Assistant 


You will be actioning the search / browse and product recommendations ecommerce merchandising strategy using data led decisions to improve the customer experience and hit KPIs such as conversion and revenue targets; you will achieve this by implementing front end changes using our tools on the site then reporting back on results.


N Brown – who we are and why work for us?

At N Brown, we’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing inclusion, we’ll become the most loved and trusted fashion retailer’. Diversity, Equity, and Inclusion are, therefore, at the heart of our culture.

We’re a forward-thinking digital retailer with a financial services proposition to be proud of. We’re customer-obsessed, serving them through three core brands: JD Williams, Simply Be, and Jacamo. We’re experienced, with over 160 years of trading under our belt. We’re inclusive, as we believe in fashion without boundaries; and we’re sustainable, striving to make as little impact on the planet as possible.



What you'll be responsible for as an Online Merchandising Assistant : 

  • Work closely across multiple teams to understand product categories and individual products and feed into the online merchandising strategy / actions
  • Using various merchandising and analytics tools help provide insights on customer behaviour which lead to improvements in the customer journey, user experience and KPIs
  • Complete daily actions to ensure products and categories are optimised on-site
  • Conduct daily site walks ensuring the site is optimised and issues are identified and fixed
  • Help provide insight and reports on ecommerce and category performance / action plans
  • Review product data to ensure that site navigation, search results, filters and characteristics are optimised
  • Help support and action the up-selling and cross-selling of product SKUs and categories using available resources / tools (E.G. Product Recommendations)
  • Assisting the ecommerce merchandising team in the upkeep, refinement and optimisation of the drop-down menu and navigation filters
  • Create, update and maintain url’s using in-house tools to support promotional activity online.
  • Help support with competitor research to identify opportunities to improve on site user experience and product ranges / merchandising
  • Support with the actioning of SEO tasks and activities
  • Support with various online merchandising strategic and tactical projects, via the involvement and general support within project squads
  • General other duties as required


What you will need to succeed as an Online Merchandising Assistant: 


You will need to be data led, analytical and commercially minded with your decisions; always thinking ‘customer first’ to delight the customer and hit business KPIs. You will use a variety of platforms and software to achieve these objectives and experience is desirable, but training will be provided.


Software & Technology used as part of the role: 

  • Microsoft suites such as Teams, Excel and Power BI
  • Bloomreach Discovery platform (Search / Browse)
  • Bloomreach / Rich Relevance Product Recommendations
  • Google Analytics and Google Data Studio
  • Trello / Miro / JIRA for work management


What’s in it for you?

24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days

Annual bonus scheme

Enhanced maternity and adoption leave

Access to Apricity, a self-funding IVF benefit at a reduced rate

Company pension with up to 8% N Brown contribution

Mental Health support both internally and externally, including access to our wellbeing champions and counselling services

A range of financial wellbeing support

Colleague discount across all N Brown brands

Onsite café with subsidised rates and local restaurant discounts!

Life Assurance and Private Medical Insurance

Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice


Our promise to you:

We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.


What happens when you apply to a role at N Brown?

As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!