Online Merchandising Executive

N Brown – who we are and why work for us?  

N Brown is a leading UK digital retail platform for clothing, footwear, home and technology, headquartered in Manchester and employing over 1,200 people nationwide. Through our strategic retail brands JD Williams, Jacamo and Simply Be and our unique payments offering, we exist to champion inclusivity and serve the underserved. Our customers are our passion, and we take great pride in delivering products that ensure they can look and feel amazing, without compromising on choice, value and accessibility. 

We’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing inclusion, we’ll become the most loved and trusted fashion retailer’. Diversity, Equity, Inclusion and Belonging are, therefore, at the heart of our culture.

In May 2024 we were delighted to be named one of The Sunday Times Best Places to Work 2024. We work hard to create a happy and inclusive culture for everyone and we’re so proud to have made this list - as voted for by our very own colleagues!

The role

Responsible for proposing and implementing Search & Browse activity, making data led decisions, leading to proven improvements in the customer experience. You will achieve this working cross functionally with other departments to deliver real value for the business.

Role Responsibilities

• Own the on-site Search & Browse experience, using product sequencing and recommendations to improve discoverability and engagement.
• Lead the development and implementation of product rankings A/B tests, aligned with KPIs such as Revenue, Margin, Add-to-Cart Rate, Conversion Rate, Revenue per Visit, and Average Order Value.
• Manage and optimise web hierarchy, filters, and navigation, collaborating with UX, SEO, Buying, and Trading teams.
• Drive product data enrichment, ensuring high-quality, complete data that supports site performance and experience.
• Identify personalisation opportunities to improve user journeys through relevant product recommendations and search results.
• Use analytics tools (Google Analytics 4, BloomReach Insights, Power BI) to extract actionable insights that inform merchandising decisions.
• Continuously improve processes and workflows within BloomReach (Search & Merch, Recommendations, Pathways).
• Represent the Online Merchandising team in cross-functional meetings and initiatives across Trading, SEO, Merchandising, and Paid Media.
• Report on performance and insights, sharing clear action plans and outcomes with stakeholders across the business.
• Line manage, train, and develop the Online Merchandising Assistants, supporting both day-to-day operations and long-term career progression.
• Support general merchandising admin such as link building, attribute creation, sitewalking and reporting.
• Carry out additional duties as required in support of the broader team.

Key tools

• Search & Browse: BloomReach, Fatwire
• Reporting: Google Analytics 4, BloomReach Insights, Power BI
• Microsoft: Word, Excel, PowerPoint
• Task/Process Management: JIRA, Confluence

What’s in it for you? 

• Hybrid working  (2-3 days in the office at a minimum)
• 24 days holiday (+ 8 bank holidays)
• Annual bonus scheme 
• Enhanced maternity and adoption leave 
• Company pension with up to 8% N Brown contribution 
• Mental Health support both internally and externally, including access to our wellbeing champions and counselling services  
• A range of financial wellbeing support  
• Stream - a financial wellbeing tool that helps you track your pay, access earnings early and manage your money with confidence
• Colleague discount across all N Brown brands 
• Onsite café with subsidised rates and local restaurant discounts! 
• Life Assurance and Private Medical Insurance 
• Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice  

Ways of Working 

We offer hybrid working which varies across the business depending on the role you’re in. Our Head Office is located in the Northern Quarter in Manchester City Centre. So if you are travelling by train, tram or bus we’re perfectly located, plus we’re surrounded by cool cafes, trendy bars and the best places to eat!