Product Performance Technologist

Here at N Brown, we champion inclusivity by making our customers look and feel amazing. We don’t believe that age, size, shape or background should stop anyone from feeling confident, stylish and happy with the way they look and feel. With our industry leading expertise in creating fashion that fits, we’ve been proudly breaking down these barriers for over 150 years. We help our customers to express themselves with stylish products, helpful services and flexible finance. Now, we’re moving forward together, embracing innovation and new technology, to continue to delight our customers.

Working here you’ll explore everything the world of digital retail has to offer — asking questions, trying new things and chasing new opportunities. Combine this curiosity with the freedom to make your own decisions, take charge of projects and work flexibly, and you’ve got the perfect place to show your skills and learn new ones. It’s fast and furious here at times, but this just means something new and exciting is always on the way. So, if you collaborate, think on your feet, embrace innovation and love rising to a challenge, your work with us will have a serious impact on the business, your career and our customers’ lives. We are proud to be N Brown.

The Role and responsibilities

We're looking for someone to join us as a Product Quality & Performance Technologist within our dynamic Product team. Supporting our Product Technologists, this is a brilliant opportunity to develop your skills and broaden your knowledge of product quality, development and compliance to improve & develop new and existing products. Alongside this, the role will require successfully completing an apprenticeship  programme involving various training, coaching and individual projects to enhance the key knowledge, skills and behaviours to be successful. You will be based at our headquarters in the Northern Quarter, Manchester. This person will

• Support on project work that drives the product strategy to constantly improve the product performance; quality, fit and value of our products.( The item and its packaging)
• Maintain project plans and critical paths for key developments projects from concept to delivery
• Build project briefs and alongside our nominated providers verify artworks and specifications for sign off.
• Support product development & sealing requirements by documenting actions, completing production and quality forms in collaboration with the Product Technologists.
• Review and test in operation product by examining instructions,  handling & performance requirements
• Resolve quality & development problems by suggesting solutions to meet specifications.
• Analyse returns and review data to support quality and development improvements
• Co-ordinate product review & benchmarking sessions to gain feedback and results to improve quality, finish, construction & fit of product
• Looks for the new innovations in product/ packaging and how we can implement through our operations.
• Attend webinars with various partners to gain insight into future projects.
• Attend warehouse and QC visits to work alongside our QC team and suppliers
• Work closely with 3rd party providers to develop and improve product
• Constantly review and improve quality standards in line with customer expectation, competitors and internal quality guidelines.
• gain an understanding for key testing and compliance requirements. Work with 3rd party and internal specialists.
• Maintain safe and clean working environment by complying with procedures, rules, and regulations.
• Maintain reporting, bibles and manuals to be relevant to company and government requirements.
• With the support of your manager, dedicate the 6 hours off the job training to complete the relevant apprenticeship activities.

What are we looking for?

Are you interested in starting your career within Product Development? If so, then this role is for you! This role will give you the foundations to develop your Product Developer credentials whilst learning about our amazing business and customers. We’re looking for someone who will:

• Be passionate about the business with a thirst to learn and inquisitive mentality, looking to build your knowledge and share ideas.
• Have a collaborative and approachable manner.
• Able to communicate (verbal and written) effectively with others and conduct themselves in a courteous and professional manner.
• Strong excel and  analytical skills
• Have basic knowledge of Microsoft suites, Word and PowerPoint.
• Understand and potential usage of design systems
• Be prepared to study towards your apprenticeship

What’s in it for you? 

• 24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days
• Annual bonus scheme
• Enhanced maternity and adoption leave
• Company pension with up to 8% N Brown contribution
• Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
• A range of financial wellbeing support
• Colleague discount across all N Brown brands
• Onsite café with subsidised rates and local restaurant discounts!
• Life Assurance and Private Medical Insurance
• Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice

Ways of Working 

• We offer hybrid working which varies across the business depending on the role you’re in.  Our Head Office is located in the Northern Quarter in Manchester City Centre. So if you are travelling by train, tram or bus we’re perfectly located, plus we’re surrounded by cool cafes, trendy bars and the best places to eat!
• Our full-time working hours are 36.17 per week over 5-days. We don’t have strict working hours therefore there is some flexibility around start and finish times as long as you are meeting the needs of the business.
• Our promise to you:
• We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

What happens when you apply to a role at N Brown? 

As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!

Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check. Having a criminal record will not necessarily prevent an individual from obtaining a position with N Brown Group.