CEO - Oxendales

The role

The Oxendales CEO will have full regulatory compliance for the Financial Services proposition, as governed by the Central Bank of Ireland (CBI). The role will be responsible for the overall conduct of the Oxendales FS business and managing third party service levels. Reporting into the Non-Executive Chair (who is based in Manchester, UK) the CEO will have the capability to lead and develop the Dublin based team. Embedding inclusive colleagues where all colleagues are able to bring their best selves to work. The CEO will also work closely with senior stakeholders in the U.K as a member of the Leadership Collective and will be supported by a number of U.K based teams.

The CEO will sit on the Oxendales Executive Board and will be expected to fulfil the PCF-1 Executive Director, and PCF-8 Chief Executive. This is an exciting opportunity for the right candidate to lead an engaged team to deliver commercial results.

Oxendales (Part of the N Brown Group) – who we are and why work for us?

At Oxendales, we’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing inclusion, we’ll become the most loved and trusted fashion retailer’. Diversity, Equity, Inclusion and Belonging are, therefore, at the heart of our culture.

We’re a forward-thinking digital retailer with a financial services proposition to be proud of. As part of the N Brown Group we’re customer-obsessed and experienced, with over 160 years of trading under our belt. We’re inclusive, as we believe in fashion without boundaries; and we’re sustainable, striving to make as little impact on the planet as possible.

What will you do as CEO of Oxendales?

• Responsibility for delivering the Oxendales day-to-day management of the FS business in accordance with its objectives and regulatory requirements.
• Define and drive the implementation of an appropriate infrastructure for the retail credit business (credit engine, real time decisioning and digital channels) to deliver profitable growth.
• Ownership of the digital customer journey for the Oxendales FS customer.
• Establish, through board discussion and approval, a prudent risk management framework for the firm (in collaboration with other members of the senior management).
• Working with Group Risk and Compliance and external advice where appropriate, ensure the complaint operation of the Financial Services business in line with CBI regulations.
• Lead by example, drive change to ensure best practice, focus on individuals and their personal drivers, utilise resources intelligently, and focus on the bigger picture regarding opportunity and commercial gain.
• Inspire, support and direct colleagues to deliver business objectives. Regular communication, feedback and appraisal of clearly set objectives are vital.
• Demonstrate exceptional stakeholder management across the wider group.
• Developing a culture of commercial retailing and inclusive and responsible lending through more employee engagement and by creating a regulatory compliant financial services organisation which is also a fashion and home retailer.
• Ensure that the business has the right management structure in place and nurtures existing talent; recruit new talent where necessary and foster a commercially focused culture which encourages and rewards teamwork, initiative and service excellence.
• An inspirational and visionary leader you will attract, retain and develop talent and create a structure that supports the succession planning strategy. Creating a positive and engaging culture throughout all areas of the business.
• Appreciation, knowledge and full end-to-end understanding of the customer journey and user experience.
• An emotionally intelligent change agent with excellent stakeholder management skills who has proven experience in challenging accepted thinking within and beyond remit, with the ability to energise and mobilise a large organisation around them. Naturally engaging and charismatic, with the ability to rally direct and indirect teams around a common vision, and influence across all levels and functions.
• Have strong communication skills, with the ability to articulate complex issues in non-technical and clear language. Be capable of speaking plainly.
• Have highly developed financial and commercial acumen.
• Have an ability to engage with customers and demonstrate experience of developing both customer insight and customer management strategies.
• An understanding of Irish retail financial services and relevant regulation.
• Ability to comply with the requirements of the Fitness and Probity Regime of the Central Bank of Ireland - https://www.centralbank.ie/regulation/how-we-regulate/fitness-probity
• If you are a UK resident you will be required to attend the Dublin Office at least 3-working days per week.

What’s in it for you?

• Hybrid working
• 24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days
• Annual bonus scheme
• Enhanced maternity and adoption leave
• Access to Apricity, a self-funding IVF benefit at a reduced rate
• Company pension with up to 8% N Brown contribution
• Mental Health support both internally and externally, including access to our wellbeing champions and counselling services and a range of financial wellbeing support
• Colleague discount across all N Brown Group
• Life Assurance and Private Medical Insurance
• Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice

Ways of Working

We offer hybrid working which varies across the business depending on the role you’re in. For this role, the expectation would be 3 days per week. Our Head Office for Oxendale is located in Dublin in Ireland. If you are a UK resident you will be required to attend the Dublin Office at least 3-working days per week.

Our working hours are 36.17 per week and our core working hours are between 9am - 5pm. Given we don’t have strict working hours you can find the working pattern that’s right for you.

Our promise to you:

We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

What happens when you apply to a role at Oxendales part of the N Brown Group?

As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!